Rental Terms & Conditions

When booking a rental, all renters agree to the following terms and conditions of use:

Pricing:

Rental prices are based on calendar days, not 24-hour periods.

Rental periods expire at 9AM the calendar day following the last day of your booking. Rentals not returned before 9AM the following calendar day will be charged a full extra day.

We have no half-day or hourly rental rates. We have no wrap-around rates. (E.g., pickup later on a Friday for an early Saturday trip still counts as a two-day rental.)

Some rental equipment is included. (E.g., each canoe rental includes 2 PFDs, 2 Paddles, 1 Safety Kit, and 1 Car Top Kit.) Additional equipment will incur a small additional fee. We reserve the right to refuse last-minute additional equipment requests based on availability.

Cancellations:

Renters must give two full calendar days notice ahead of their booking to receive a refund. Cancellations made after this cut-off date will not be refunded. (E.g., if your rental commences on Friday, we must receive notice no later than 11:59PM on Tuesday.)

Rental cancellations made outside of store hours must be made by email, as we do not have a telephone answering service.

Renters assume responsibility for checking weather conditions and forecasts ahead of their trip. We will not issue cancellation refunds within our two-day cutoff period on the basis of the weather.

Delivery:

Rental delivery rates are based on your total trip (pick-up and drop-off), and are not affected by adding multiple boats to your rental.

Rental delivery rates to park access points are fixed and non-negotiable. Rental delivery to other locations will be billed at $50/hour for the full time the vehicle is on the road between our location and the drop-off point, including the round trip for both the drop-off and the pick-up.

Rental deliveries must be confirmed two calendar days ahead of your rental date. Delivery confirmations will be sent by email, and will specify the time and location of your pick-up and drop-off (as agreed upon between the Adventure Outfitters staff and the renter). We reserve the right to cancel last-minute rental delivery requests if they are not possible for us to fulfill. We reserve the right to refuse certain time slots if our driver or vehicle are not available at the requested time, or if the request falls outside of our regular hours of operation.

Renters who arrange deliveries must be present to meet the delivery vehicle at the pre-arranged time and location of pick-up and drop-off. Renters must wait with their rental equipment at the pick-up location until the delivery vehicle arrives. Rental equipment may not be left unattended at any time.

Although our drivers will be flexible whenever possible, please note that we sometimes cannot wait longer than 20 minutes after your pre-arranged pick-up time for you to arrive. Failure to arrive within 20 minutes of your scheduled delivery will result in the cancellation of your rental without refund or compensation.

Terms of Use:

Renters agree to return all boats and equipment to the shop in the same condition as it went out, excepting normal wear and tear. Any damage or loss of equipment will result in the renter being charged the full retail cost of that equipment (if it is lost / beyond repair), or the cost of repair. Equipment that is not returned, or returned in damaged condition, will be charged to the credit card on file.

Renters bear full responsibility and assume all risk for equipment rented, and the transport of that equipment from the moment it leaves our property to the moment it returns. In the case of rental deliveries, renters bear full responsibility and risk for equipment rented from the moment the items are unloaded to the moment they are reloaded onto our delivery vehicle.